Terms of Service

Effective and last updated: July 31, 2026

These Terms are a general launch document and are not legal advice. The operator may revise them following professional legal review.

1. Agreement and operator

These Terms govern your purchase, installation, and use of DashCaddy software and related hosted licensing services (the “Service”), operated by Sami Ahmed (“DashCaddy,” “we,” “us,” or “our”). By purchasing, activating, or using DashCaddy, you agree to these Terms and the Privacy Policy. If acting for an organization, you represent that you can bind it.

2. License grant

Subject to payment and these Terms, we grant a limited, revocable, non-exclusive, non-sublicensable, non-transferable license to install and use DashCaddy on one host per license for the subscription term. A license may be moved to a replacement host with approval, but not shared, resold, rented, or used concurrently on multiple hosts. DashCaddy retains all ownership and intellectual-property rights.

The license key embeds or is associated with machine metadata. A copy is stored on the licensed host in data/credentials.json and on our license server for validation and enforcement.

3. Acceptable use

You must use DashCaddy lawfully and are responsible for connected systems. You must not:

• use proxy, DNS, credential-injection, sharing, or Tailscale features for unauthorized access, traffic interception, evasion, malware, spam, phishing, or attacks;
• overload, bypass, or interfere with the Service, licensing, authentication, or security;
• reverse engineer or modify DashCaddy except where law expressly permits, or remove notices;
• violate privacy, intellectual-property, sanctions, export-control, or other applicable law; or
• provide data or credentials you lack authority to process.

We may investigate abuse and suspend access when reasonably necessary to protect users, third parties, or the Service.

4. Availability and changes

DashCaddy v1.0 is provided on a best-effort basis with no service-level agreement (SLA), uptime guarantee, or guaranteed response time. Maintenance, failures, third-party outages, security events, and product changes may interrupt availability. Features may change or be discontinued with reasonable notice where practical.

5. Billing, renewal, and Refund policy

Prices, billing periods, taxes, and renewal terms appear at checkout. Stripe processes payments; card details go directly to Stripe and never touch DashCaddy servers. Unless checkout states otherwise, subscriptions renew automatically until cancelled.

Refund policy: request a pro-rated refund within 14 calendar days after initial purchase. It covers the unused portion of that initial period from the request date. After 14 days, and for renewals, payments are non-refundable except where law requires. Cancellation prevents renewal but does not itself create a refund.

6. Your systems and data

You are responsible for backups, configuration, access control, and host security. DashCaddy manages sensitive proxy, DNS, and credential-injection settings; review changes. Data handling is described in the Privacy Policy.

7. Suspension and Termination

You may stop using DashCaddy and cancel renewal anytime. We may suspend or terminate for material breach, non-payment, unlawful or abusive use, or security risk, with notice and opportunity to cure where reasonably possible. On termination the license ends. Ownership, disclaimers, liability, and governing-law provisions survive.

8. Disclaimers

To the maximum extent permitted by law, the Service is “as is” and “as available.” We disclaim implied warranties of merchantability, fitness, non-infringement, and uninterrupted or error-free operation. DashCaddy is not represented as certified for regulated workloads and makes no SOC 2, HIPAA, or similar compliance claim. Mandatory rights remain unaffected.

9. Limitation of liability

To the maximum extent permitted by law, DashCaddy and its operator are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits, revenue, data, goodwill, or business interruption. Aggregate liability will not exceed amounts paid for DashCaddy in the 12 months before the claim. Limits do not apply where prohibited or to liability that cannot lawfully be limited.

10. Indemnity

Where permitted, you will indemnify us against third-party claims from your unlawful use, connected services or data, or breach, except to the extent caused by our unlawful conduct.

11. Governing law and disputes

These Terms are governed by laws applicable in the operator’s principal place of business, without conflict-of-law rules. Courts there have jurisdiction, except consumers retain mandatory rights and forum protections in their country. Before filing, parties will attempt resolution by email for 30 days.

12. Changes and contact

Material changes will be posted with a new effective date and reasonable advance notice where practical. Questions, cancellation, or refunds: privacy@sami-ahmed.net.